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Terms and Conditions
Payment Options and fees
All our prices are in U.S. Dollars
Payment Options
 We gladly accept all major credit cards including:
- American Express
- Discovery
- Master Card
- Visa
Credit Card Processing
Your Floral Affair is an SSL secured site, so all transactions on our site are as secure as possible. Before proceeding with an order, we make an effort to obtain an authorization on your credit card at the point of sale. If there are any problems with securing and authorization, you will be notified as soon as possible via the phone or internet.
Sales Tax
Every Internet order you place with us will be charged a sales tax of 7.75%, applied to the amount of the order; regardless of the destination of your order.
Service Fees
Standard Service fee
Orders placed through this site have a service fee of $9.99 for plants and flowers delivered to the following areas: Coronado, Downtown San Diego, La Jolla, Mission Beach, Mission Hills, Ocean Beach, Pacific Beach, and Point Loma. For deliver charges to other areas, please contact our Customer Service Department (800) 281-5877.
Rush Orders
For deliveries requested within three hours from the placement of your order, a standard service fee of $9.99 will apply; plus $9.99 for rush service fee. This charge applies to all orders requesting delivery by 9:00 AM. For rush order deliveries, please contact our Customer Service Department (800) 281-5877.
Graveside Placement
For graveside placement, the delivery fee is $25.99. To place an order for graveside delivery; please contact our Customer Service Department (800) 281-5877.
Cruise Ports and Airports
The fee to deliver to cruise ship ports or airports is $25.99. To request a Cruise ship Port or an Airport delivery, please contact our Customer Service Department (800) 281-5877.
Returns & Refund Policy
Returns
To provide you with the best possible service, you can return your order for replacement or refund.
Flowers & Perishable Products
If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please contact our Customer Service Department (800) 281-5877.
Refunds
Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.
Please note that we can refund shipping costs only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping cost will not be refunded. To return an item, please contact our Customer Service Department (800) 281-5877.
You will be notified via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of us receiving your return.
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Privacy Notice
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
 When you open an account on our site, we need your contact information including your name, e-mail address and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience
When you visit our web site, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, so that we can better understand and serve our users.
Cookies
“Cookies” are small files which store certain information about your activity on the web site and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this web site
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Our Use and Disclosure of Your Information
We may send e-mails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line “no emails” or reply to our email with the subject line “no emails”.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may occasionally share customer names and addresses with reputable vendors. Of course, you can choose not to let us share your personal information with any other vendors, by sending an email to us with the subject line “don’t share my information”.
We can not ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
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Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet.
Linked Sites
This site contains links to other web sites, we are not responsible for the privacy practices or the content of such web sites.
About Children
We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.
Changes to our Privacy Statement
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions & Comments
We welcome your questions and comments about this Privacy Statement.
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Disclaimers and Limitation of Liability
YOU EXPRESSLY AGREE THAT USE OF YOUR FLORAL AFFAIR IS AT YOUR
SOLE RISK. NEITHER THE COMPANY, NOR ITS AFFILIATES, NOR ANY OF ITS OFFICERS,
DIRECTORS, OR EMPLOYEES, AGENTS, THIRD-PARTY SERVICE OR CONTENT PROVIDERS ("PROVIDERS"),
MERCHANTS ("MERCHANTS"), SPONSORS ("SPONSORS"), LICENSORS
("LICENSORS"),
OR THE LIKE (COLLECTIVELY, "ASSOCIATES"), WARRANT THAT YOUR
FLORAL AFFAIR WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE
ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF YOUR FLORAL
AFFAIR, OR AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION
CONTENT, SERVICE, OR MERCHANDISE PROVIDED THROUGH YOUR FLORAL AFFAIR; EXCEPT
THAT THE COMPANY DOES GUARANTEE (THROUGH ITS "100% SATISFACTION GUARANTEE")
THAT YOUR FLORAL ARRANGEMENT WILL STAY FRESH FOR SEVEN DAYS AFTER DELIVERY,
AND IF IT DOES NOT, THE COMPANY‘S SOLE MAXIMUM LIABILITY WILL BE NOT MORE THAN
TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER AN EQUIVALENT FLORAL
ARRANGEMENT AS SOON AS REASONABLY PRACTICABLE.
 YOUR FLORAL AFFAIR IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS
AND THE COMPANY SPECIFICALLY DISCLAIMS WARRANTIES OF ANY KIND, EITHER EXPRESSED
OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL ADVICE OR WRITTEN
OR ELECTRONICALLY DELIVERED INFORMATION GIVEN BY THE COMPANY OR ITS AFFILIATES,
OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS,
SPONSORS, LICENSORS, OR THE LIKE, SHALL CREATE ANY WARRANTY.
UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ANY OTHER PARTY INVOLVED IN CREATING,
PRODUCING, OR DISTRIBUTING YOUR FLORAL AFFAIR BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION,
LOST PROFITS THAT RESULT FROM THE USE OF OR INABILITY TO USE YOUR
FLORAL AFFAIR,
INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM
YOUR FLORAL AFFAIR OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS,
DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR
TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM
ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS
TO THE COMPANY‘S RECORDS, PROGRAMS, OR SERVICES. YOU HEREBY ACKNOWLEDGE THAT
THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE
THROUGH YOUR FLORAL AFFAIR. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH
STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
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